Managed Services

Managed Services

Stractive provides managed services to enhance the efficiency and effectiveness of an
organization's IT operations while reducing costs and improving overall performance.

  • System Administration Services involve the day-to-day management of an
    organization's IT infrastructure, including servers, networks, and applications. This can
    encompass tasks such as user management, security management, and system
    maintenance.
  • Technical Support Services provide users with assistance in resolving technical
    issues, including troubleshooting, configuration, and support for hardware and software.
    This can be provided through various channels, such as phone, email, or chat.
  • Upgrade and Patches Services ensure that an organization's systems and software
    remain up-to-date with the latest patches and upgrades, reducing the risk of
    vulnerabilities and enhancing performance.
  • Monitoring and Optimization Services entail the continuous monitoring of an
    organization's IT infrastructure to detect and address potential issues, as well as
    optimizing the system for optimal performance and efficiency.

Overall, managed services offer organizations access to a team of experts who can
manage and maintain their IT infrastructure, allowing them to focus on their core business
functions. Managed services providers offer flexible and scalable services that can be
tailored to meet the specific needs of each organization, providing peace of mind and
reducing the burden on internal IT staff.

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Correct, Adapt & Prevent

Post a successful Go Live, it is critical to ensure the smooth operation of the application. Stractive offers Maintenance and Support services for ongoing activities, change requests, user issues, and errors. Stractive follows an approach of Correct, Adapt & Prevent.

01
Correct
  • Bug Fixes
  • Troubleshooting
  • Incident/Problem Management
  • Root Cause Analysis
02
Adapt
  • Understand Business requirement
  • Update System Design
  • Showcase new features
  • Release the changes
03
Prevent
  • Performance Tuning
  • Regular Patching
  • Health Check
  • Preemptive Resource Allocation